Frequently Asked Questions


Why should I use a Master Electrician?

A Master Electrician is trained to deliver professional, safe, reliable services at the highest standard. Master Electricians must carry out ongoing training to ensure they continue to be at the forefront of their trade.


Can I carry out small electrical jobs in my house myself?

NO! In Queensland it is illegal for anyone other than a qualified electrician to do any domestic wiring. Even if the work has been done to standard it will not pass certification which is bad news especially if you need to sell the property. It makes sense for safety to engage a qualified electrician to carry out all your household wiring. You not only risk your personal safety but the safety of friends and family members.


What is an RCD?

An RCD is a residual current device, also known as a safety switch. The device is designed to monitor the electrical current and disconnect the power when a leak is detected from a fault in wiring, it will allow appliances to switch off.


How does an electrical safety switch save lives?

On a normal power circuit, the current flowing to an appliance returns through the neutral wire. If the circuit is compromised, the electricity can leak to earth through a person in contact with the appliance, causing death or serious injury.

A safety switch detects the loss of power from the circuit, and cuts the supply of electricity in as little as 30 milliseconds – 0.003 seconds. Importantly, this response time is faster than the critical section of a heartbeat, and therefore significantly reduces the risk of death or serious injury.


When should I have an electrical safety check?

Proactive Electrical recommend you should have an electrical inspection carried out if:

  • You are purchasing a property that has been occupied
  • The property is more than 25 years old
  • If it is more than 5 years since one has been done
  • If you are concerned about how any of the equipment may have been installed


My lights are working but my power points are not?

The most likely problem is that your safety switch has tripped. To check if this is the problem you need to identify your safety switch in the switchboard. Your safety switch will have a ‘test’ button on the front of it. Reset the safety switch.

If it trips again immediately then follow these steps:

Step 1: Unplug and remove from the power point (simply switching off the power point will not work) the last electrical appliance that you were using and try to reset the safety switch. If this resolves the problem then have the appliance in question checked by Proactive Electrical.

Step 2: If step 1 does not fix the problem, unplug ALL appliances in the house from their power points (simply switching off the power point will not work). Ensure that you also unplug the refrigerator, dishwasher, pool equipment (don’t worry about hard wired items) and if you live on acreage, the grey water pump and mains pressure water pump if applicable. Try to reset the safety switch again.

Step 3: If step 2 has not resolved your problem then plug in a radio and turn it up so that you can hear it throughout the house. Plug the appliances in one by one. The faulty appliance will trip the safety switch and the radio will go silent. Unplug that item and have it repaired by Proactive Electrical. Reset your safety switch, you have found the fault.

Step 4: If step 3 does not rectify the problem, check to ensure that ALL appliances are unplugged (simply switching off the power point will not work) and try step 2 again. If you cannot find the fault then, contact Proactive Electrical and request an urgent service call.


Proactive Adammerritt LargeMy light switch zaps when turning on?

The 'zap' or 'splatt' is caused by arching in the switch mechanism. Arching light switches can be caused by a number of problems including overloaded circuits. Florescent light fittings can also cause arching if the incorrect switch mechanism is used.

Have Proactive Electrical your local gold coast electrician check the problem and rectify it if necessary.


My power point is hot to touch, is this dangerous?

A hot power point could be a sign of an electrical fault. Either you are drawing too much power from the point (usually by using power boards or double adapters).

If you have anything plugged into the power point, disconnect it straight away. If the power point is still hot to touch then have it checked as soon as possible by Proactive Electrical your Gold Coast Electrician.



Why should I connect to tariff 33?

This answer is simple - Cost.

Tariff 33 is 30% cheaper than Tariff 11. It also helps the environment. Changing appliances to Tariff 33 decreases the number of generators required for electricity, thereby decreasing the amount of greenhouse gases being released into the environment.

You can place nearly any appliance on T33. You must remember that this tariff is switched off at certain times of the day normally between 5pm and 9pm and again between 6am and 9am but times will vary according to the amount of electricity that other consumers are using. On hot days T33 may be switched off to compensate for high air conditioner use.


Can I connect my pool to tariff 31?

Yes, you can connect your pool to tariff 31 (Super Economy Night Rate). There are a couple of issues that you need to be aware of first. Tariff 31 only operates between 10pm and 6am this may be insufficient to properly filter your pool. The other issue is noise. Your neighbours may not appreciate the pool equipment running at these times.


What is test and Tag?

Test and Tag is a system where our electricians will test all the electrical equipment in a workplace for faults ensuring it is safe to be used by employees. The electrician will then attach a tag to the piece of equipment stating the date it was tested and when the next test is due.

Proactive Electrical accepts:

Proactive Electrical 2016 Best Domestic & Commercial Electrical Contractor Queensland